Shipping policy
We carefully pack every order so your jewelry arrives safely and beautifully presented.
We currently deliver across Pakistan.
Delivery Time
Orders are generally delivered within:
Major Cities: 2–5 business days
Other Areas: 3–7 business days
Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays or other circumstances beyond our control.
Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive your tracking information where available.
Shipping Charges
Shipping charges are calculated and displayed at checkout based on your order and delivery location.
Free Shipping
Free shipping may be available on orders above the minimum amount specified on our website.
Any active free-shipping offer will be clearly mentioned at checkout or on our website.
Cash on Delivery
We offer Cash on Delivery (COD) on eligible orders within Pakistan.
For COD orders, please ensure that:
- Your phone number is correct.
- Someone is available to receive the parcel.
- Your delivery address is complete and accurate.
We may contact you to confirm your order before dispatch.
Important Delivery Information
Please make sure your:
Name · Phone Number · Address · City
are entered correctly when placing your order.
HeartFold Diaries is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If your parcel appears damaged when delivered, please contact us as soon as possible and provide photographs or video evidence of the package and product.
Delayed Orders
If your order has not arrived within the expected delivery window, please contact us at:
+92 313 4606484
with your:
Order Number + Name + Phone Number
We'll do our best to help you locate your parcel.